SpinzWin Online Casino Terms and Conditions

Welcome to SpinzWin Online Casino. These Terms and Conditions govern your use of our website and services. By registering an account or accessing our platform, you confirm that you have read, understood, and agreed to be bound by these terms in full. We encourage you to read this document carefully before using our services. If you do not agree with any part of these terms, please refrain from using our platform.

1. About Us

At SpinzWin, we operate under the brand name Spinz, owned and managed by Granturo Malta Limited, registration number C107733, with a registered office at Tower Business Centre, Level 3, Triq It-Torri, Birkirkara, BKR 4013, Malta. We are a proud brand of The Wildz Group, with sister sites including Wildz, Caxino, Wheelz, and Tuplaus. Our SpinzWin online casino platform is built on the Rootz platform and operates under a licence issued by the Malta Gaming Authority (MGA), licence number MGA/B2C/1079/2025, issued on 10 September 2025.

2. Eligibility and Account Registration

To use our services at SpinzWin Casino, you must meet the following eligibility requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be located in a jurisdiction where online gambling is legally permitted.
• You must not be a resident of any territory we have excluded from our accepted markets.
• You must provide accurate, complete, and up-to-date personal information during registration.
• You may only hold one account with us. Duplicate accounts will be closed and any funds may be forfeited.

We reserve the right to verify your identity at any time. Enhanced Know Your Customer (KYC) procedures apply when your cumulative transactions exceed €2,000. We may request documents including government-issued ID, proof of address, and proof of payment method.

3. Deposits and Withdrawals

3.1 Accepted Payment Methods

At SpinzWin, we support a range of payment methods for your convenience. Deposits and withdrawals are processed exclusively in EUR. The following methods are available:

• Cards: VISA, MasterCard (both deposit and withdrawal)
• Digital Wallets: Apple Pay, Neteller, Skrill, MiFinity
• Other: Google Pay (deposit only), Paysafecard (deposit only), Bank Transfer (withdrawal only)

Please note that MiFinity is available only in MT, LU, AD, MC, SM, and NZ. Apple Pay (both directions) is available only in BO, MT, LU, AD, MC, and SM. Google Pay deposits are available in NO and SE only.

3.2 Deposit and Withdrawal Limits

Our SpinzWin casino terms and conditions set the following transaction limits:

• Minimum deposit: €10 (applicable to most methods)
• Minimum withdrawal: €20
• Winnings exceeding €50,000 are paid in instalments: up to €10,000 per day, €25,000 per week, and €100,000 per month
• VIP players may be eligible for exceptional limits at our discretion

3.3 Withdrawal Processing Times

We process all withdrawal requests within 3 business days (pending period). Regarding the SpinzWin withdrawal time after approval: bank transfers take 1–3 business days, and credit/debit card withdrawals also take 1–3 business days. We aim to process requests as quickly as possible and will notify you of any delays.

4. Bonuses and Promotions

Here at SpinzWin, we offer a range of bonuses and promotions. All offers are subject to their individual terms, but the following general rules apply to all bonuses unless stated otherwise.

4.1 Welcome Bonus

Our SpinzWin casino bonus for new players consists of 5 deposit matches totalling up to €500 and 500 Free Spins:

• Deposit 1: 100% match up to €100 + 100 Free Spins (delivered at 10 FS/day over 10 days)
• Deposit 2: 50% match up to €100 + 100 Free Spins
• Deposit 3: 50% match up to €100 + 100 Free Spins
• Deposit 4: 25% match up to €100 + 100 Free Spins
• Deposit 5: 25% match up to €100 + 100 Free Spins

A 35x wagering requirement applies to all bonus funds. The minimum qualifying deposit is €10. Each free spin carries a value of €0.10. We do not apply standard bonus expiry conditions to Welcome Bonus Free Spins.

4.2 Other Promotions

At SpinzWin Casino, we also offer the following ongoing promotions:

• Cashback Chips: Up to €100 per chip; minimum €1 to apply; paid as bonus money with 35x wagering
• Balance Booster: Reload promotion where deposit and bonus are converted to bonus money with 35x wagering
• Buy Free Spins Bundles: Available for real-money purchase
• No-Deposit Free Spins: Available to eligible players
• Weekly Promotions and Double Speed Promos
• Progress Bar Rewards: Random rewards for advancing through levels

4.3 Wagering Contribution Rates

When fulfilling wagering requirements at SpinzWin, the following contribution rates apply:

• Slots: 100% contribution
• Table Games and SpinzWin Live Casino games: 50% contribution
• Video Poker: 0% contribution
• Approximately 30 excluded titles contribute 0% — please refer to our full exclusions list in your account area

5. Loyalty and VIP Programme

Our SpinzWin Casino loyalty programme rewards dedicated players through cashback and level-based perks. Weekly loyalty cashback ranges from 10% to 20% of net losses, increasing by 2% for every €2,000 in net losses, up to the 20% cap. The minimum cashback amount is €10, subject to 1x wagering. The programme week runs from Friday 00:00 UTC to Thursday 23:59 UTC. Our loyalty scheme is centralised across the entire Wildz Group — meaning your progress at SpinzWin counts across Wildz, Caxino, Wheelz, and Tuplaus. Qualifying loyalty members may receive a personal account manager.

6. Games and Platform

We offer a broad selection of games at SpinzWin, including casino slots, SpinzWin live casino tables, table games, video poker, and virtual sports. We do not currently offer a traditional sportsbook. Our game library features titles from leading providers including Play'n GO, Push Gaming, NetEnt, Red Tiger Gaming, Pragmatic Play, Gamomat, and Evolution, among others. Notable titles include Razor Shark, Jammin' Jars, John Hunter and the Book of Tut, and Rich Wilde series.

Our SpinzWin mobile casino is fully accessible via any modern browser on smartphones and tablets. We do not currently offer a dedicated native app — our platform is delivered as a mobile-optimised web experience requiring no download.

7. Responsible Gaming

We are fully committed to promoting responsible gambling. At SpinzWin Online Casino, we provide a range of player protection tools including deposit limits, session limits, reality checks, self-exclusion, and cooling-off periods. If you feel your gambling is becoming a concern, we urge you to contact our support team or use available self-exclusion tools immediately. We also direct players to independent organisations such as GamCare and BeGambleAware.

8. Customer Support and Complaints

Our customer support team is available 24/7 via live chat and email. You can reach us at support@spinz.com. For formal complaints, please contact us at complaints@spinz.com. Data protection and privacy enquiries should be directed to our Data Protection Officer at dpo@spinz.com. If a complaint cannot be resolved directly, we use eCOGRA as our approved Alternative Dispute Resolution (ADR) entity. Support is available in English and Finnish.

9. Intellectual Property

All content available on our platform — including but not limited to logos, game assets, text, graphics, and software — is the intellectual property of Granturo Malta Limited or its licensors. You may not reproduce, distribute, or commercially exploit any of our content without our express written permission.

10. Limitation of Liability

We provide our services on an "as is" basis. While we strive to maintain uninterrupted access, we do not guarantee that our platform will be free from errors, interruptions, or technical issues. To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, or consequential losses arising from your use of our services.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Malta. Any disputes arising from your use of SpinzWin Casino services shall be subject to the exclusive jurisdiction of the Maltese courts, unless an alternative resolution is reached through our ADR provider. Our licence is issued by the Malta Gaming Authority under licence number MGA/B2C/1079/2025.

12. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. We will notify you of material changes via email or a notice on our website. Continued use of our services following any amendments constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any changes.

If you have any questions regarding our SpinzWin casino terms and conditions, please do not hesitate to contact our support team at support@spinz.com. We are here to help and ensure your experience with us is safe, fair, and enjoyable.